We take the burden of answering all of your Channel Reps questions and queries with no additional customer resources required.
Stop wasting valuable Sales and Marketing time doing participant support! It’s important that Channel Reps feel like they are going right to the source when making a Program inquiry.
A friendly voice, a quick response, the right answers all combine to ensure Participant retention and continued trust in the Program.
Answering as your brand, our in-house support center specialists achieve the highest level of Participant satisfaction. They build program knowledge and resolve issues quickly by phone, email and Live Chat, allowing your Sales and Management teams to focus on selling and more strategic activities.
Our program branded participant support team handles all inquiries from your channel sales reps and offers multi-language phone, email and live chat support.
• Dedicated Phone & Email Participant
• Support
• Claim Validation
• Escalation & Claim Management
• 24-7 Support based on Geography
We are hyper-focused on creating dynamic and positive relationships with our customers who are the lifeblood of our business. We strive to ensure our customer are passionate promoters of our team and solution and will knock down any barriers to ensure long-term success
Our team is dedicated, enthusiastic, curious, and we inspire each other to achieve great things. We are passionate about challenging the status quo and finding new paths to grow our company, our solution, and ourselves.
We collaborate eagerly to solve the most pressing challenges facing our clients today. We share our industry knowledge, expertise and best practices and add it to the voice of customer to continuously improve and shape our end-to-end engagement solution. We look for everyone to be a leader and innovator, despite roles or titles.
We are committed, energetic and hold ourselves and each other accountable to go the extra mile to deliver results. We embrace our performance driven culture to reach new milestones and exceed our goals. We are solutions focused, resilient and tenacious, owning the work, following through on commitments, getting results.
Viewing your solution provider as a partner rather than a vendor fosters a stronger collaboration.
A successful channel engagement platform balances sales reps' desire for usability, rewards, and engaging content with IT vendors' focus on branding, analytics, and strategic insights.
Wondering which you should choose? Amazon gift cards vs physical catalog, let's dive in.
ChannelAssist has helped organizations drive billions in revenue by optimizing indirect channel sales rep engagement with our end-to-end development and management of channel incentive programs.
ChannelAssist is a channel-focused engagement, incentive innovator, and customer-obsessed team behind industry-leading companies.